Global TechForce has developed practical knowledge and experience in the deployment and management of Linux as part of a company’s infrastructure and development environment. This includes utilizing Linux servers as application servers, web servers, email servers, storage servers, network appliances and virtual server hosts. We work with both Business users and Web Hosting Providers.

Monthly Linux Support Plan Features

• 24/7/365 USA-Based Technical Support
• 24/7/365 Server Monitoring (5 Minute Intervals)
• Guaranteed 15 Minute Response on Monitoring Alerts
• Within 6 Hour Ticket Response Time Guarantee – Statistically, most tickets are responded to in less than 1 hour.
• Within 24 Hour Ticket Resolution Time Guarantee – Statistically, most tickets are resolved in less than 3 hours.
• UNLIMITED Admin Work Time – UNLIMITED Tickets

What’s Included in Linux Support?

• Backend Server Software Upgrades -Kernel, Apache, PHP, Exim, cPanel, etc.
• WHM / cPanel Technical Issues – Updates, patches, tweaking, setup, configuration, etc.
• 3rd Party Software Installation – Fantastico, RVSkin, Ruby on Rails, URCHIN, Zend Optimizer, GD, ImageMagick, etc.
• Initial Server Setup -If you have a new server, we’ll setup and configure the server completely from scratch to get the server ready for your use!
• Server Backup Restoration – If your server requires a restore, we’ll restore all of your backups returning your server back to normal.
• Disaster Recovery & Hack Recovery -
  If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.
• Server Migration – If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
• System Security, Optimization, and Hardening

Linux Support Security & Hardening Includes:

• CHKRootKit
• Rootkit Hunter
• Securing and Upgrading of SSH Server
• APF Firewall (CSF Firewall can be installed upon request instead of APF)
• Anti-DoS Configuration for APF Firewall
• Brute Force Detection (BFD)
• Log Analysis Software Installation
• System Integrity Monitor (SIM)
• System Priority (SPRI)
• Secure and Optimize Apache (HTTP)
• MySQL Optimization
• host.conf Hardening
• nsswitch.conf Modification
• sysctl.conf Hardening
• FTP Hardening
• Removal of Unused Software
• Removal of Old Logs
• Shell Fork Bomb/Memory Hog Protection
• Root Login Email Notification & Logging
• MyTOP
• MultiTail
• TMP Directory Hardening (/tmp, /var/tmp, /dev/shm)
• Password Scanner
• Filemanager
• Firewall Admin
• . . . plus more!

To Get Started

Call us and speak to a live US-based engineer at 954-678-2600 or fill out our Service Request form here.